We work incredibly hard to ensure our inventory is kept up to date and is reflected in our products showing available. If a product shows as in stock it means that there is physical stock ready to be dispatched from our showroom or to collected from our showroom via click and collect. On the very rare occasion an order is made and the stock is not available, we will contact you as soon as is reasonably possible and contact you to update you and ask you what the best solution is for you, the customer.
We ship daily, this means that if your order is put in before postage pickup, it will be sent same business day. If your order falls after cut-off it will be sent next business day. We strive to dispatch orders as quickly as possible for your benefit. Please note, as we have all experienced in recent times that there can be situations outside of our control, or peak business periods that stop this from happening and therefore expect reasonable dispatch times anywhere from 1hr-2 business days.
When your order is dispatched, the tracking details of the order will be updated and a notification sent to you, either to email or mobile if you choose the option. Robot Specialist provides an electronic invoice with every order once it is dispatched. If at any point you want or need additional invoices, simply email us at customersupport@robotspecialist.com.au and we will happily send you additional copies.
Regardless of your delivery address within Australia, our delivery service charges are as follows:
$9.95 for all purchases under $99.00
Free delivery for all purchases over $99.00
This applies to every product listed on our website. ‘Total Order Spend’ includes all products purchased in a single transaction online excluding shipping cost. Robot Specialist is only able to accept orders from customers with a delivery address in Australia.
New Zealand customers who are interested in our products feel free to email us with your order request to customersupport@robotspecialist.com.au and we will be happy to work with you. Please note we cannot send any products containing batteries (Li-Ion or otherwise) or products that have batteries inside them (Li-Ion or otherwise).
Unfortunately, we are unable to deliver to any other overseas destinations at the present time, however this may change in the future.
Estimated delivery times vary based on your location:
(Please note the above Australia Post COVID-19 delivery delays, when referencing the below timeframes)
- Melbourne Metro: 1-3 business days
- Sydney & Brisbane Metro: 2-6 business days
- Regional (NSW, VIC, QLD, SA and TAS): 2-7 business days
- Western Australia & Northern Territory: 3-10 business days
If you are not home to receive your order:
We use e-parcel to send your order and the standard delivery option is automatically set to Signature on Delivery. This means that if no-one is at home when the courier attempts delivery, the driver will leave a calling card with instructions to pick it up from the local post office, LPO or GPO. Please note this may not apply with baulky goods such as E-scooters.
If you wish to give Authority to Leave for your order, you may do so by advising us to change your order to Authority to Leave, this can be done when checking out in the additional comments section or including it in address details. We do not recommend this as an option for apartment blocks or houses, where there is no private/undercover space for delivery. Please note if you choose this option, you accept risk and liability should the parcel go missing.
We strongly advise that you choose a delivery address where you, or someone known to you, is able to accept the delivery (ie. to your home, office or workplace) within regular working hours of 9:00am to 5:00pm.
If your delivery has not arrived within the expected time frame, you can submit a track and trace request via www.auspost.com.au/track using the tracking/consignment number provided to you by email at the time of shipping or simply contact us on 1300 697 049 or email customersupport@robotspecialist.com.au and we will investigate further and get back to you with an expected delivery date. Please note that once an order leaves our warehouse with the specified shipping provider, Robot Specialist cannot be held responsible for any unexpected delays in delivery that occur which are outside of our control. If a claim is made outside of a reasonable timeframe, including but not limited to, courier removing tracking details from the system, we cannot accept liability to replace your item or validate your claim in the event that you believe it was not received. Please ensure that you take responsibility to advise us as soon as you are concerned about your parcel, in line with expected delivery times provided by the courier.
A further note on this: we dispatch thousands of orders and are not informed of delays or problems once it has shipped. We would love to, but shipping systems do not give us that information. As the end consumer you are our first point of call when problems happen. Let us know as soon as you do and we will follow up for you and go out of our way to try and resolve it as soon as humanly possible! We are here to help.
For click and collect orders - simply choose click and collect at checkout and complete your payment, Once your order is ready for pickup you will receive a notification alerting you. Please note you must show driver's licence and proof of payment on pickup or we will be unable to provide your order and licence must be in name of the purchaser. If we cannot verify we may need additional information or we may be required to cancel your order. Please note our opening times as we can only provide your order during our opening hours.